Avaya, along with Middle East Telecommunications Company (METCO), has been selected by Talabat.com, an online food order and delivery portal in Kuwait, to implement their multi-channel contact centre solution. Following a search for a solution that could integrate with existing infrastructure and support business growth, Talabat.com has appointed Avaya to transform to a better digital customer experience.
For a food delivery service that owns no outlets, Talabat.com sees spikes in customer orders during weekends and holidays. With the Avaya solution, the company is aiming to build a dynamic engagement environment for their digital customers and a sustainable working model for their employees.
Hassan Mamdouh – Regional Operations Manager of Talabat.com, said,“Our operations cover all six of the GCC countries, and we required a solution to unify our contact centre procedures in order to streamline our service, boost customer interactions, and that would be dynamic to quickly scale based on customer load and our own operational growth. Not only did Avaya offer us all of those things with Contact Centre Select, but the company’s position as an industry leader cemented our decision. With Avaya and METCO as our trusted partners in this project, we are confident of a scalable solution that will serve us well in the future.”
Danny Drew, Avaya’s Regional Manager said,“Avaya Contact Center Select is designed to offer customers the most advanced solution to quickly, conveniently, and simply improve their customer engagement capabilities. Greater levels of customer service can prove a serious point of differentiation in today’s competitive environments, and, together with METCO, we have been able to work with Talabat.com and ensure that their innovative business model and brand promise will continue to delight customers in the region for years to come.”
Avaya will work with Talabat.com to anticipate, automate, and accelerate customer interactions for a better customer experience.
