International Quality and Productivity Center (IQPC), an organization specialized in conducting worldwide conferences, seminars and learning programs, held its 5th Annual Customer Experience Management Summit in Telecoms for the Middle East region, in Dubai. Qualitynet was awarded with the ‘Best Digital Experience’ award for the entire Middle East region, for its competitiveness in successfully engaging customers and managing high service levels across Social Media and Web Channels.
The event saw participation from regional and global brands such as Zain, Etisalat, Huawei, Viva, STC and Du among others. The Summit, considered tobe a crucial event among Customer Experience Management experts, created a venue for Industry veterans to network and discuss the latest methods and trends in building and maintaining high levels of Customer Experiences.
Ali E AlEsmail, General Manager, Customer Services & Information Systems at Qualitynet was happy to receive the award. He stated that the award certifies its relentless commitment and passion in providing the highest levels of Customer Experience, to its clients and fans. “We are pleased that our submission was well received by the panel. We have two decades on experience in managing customers in different levels of the Industry, and our pursuit for excellence will only help us reach higher levels of service, contributing to the Industry and to the economy of the nation,” said Mr Esmail.
He also added that the Industry employs the highest standards comparable to worldwide practices, in spite of its Infrastructure lacking the development it deserves for a nation like Kuwait. “With the new TRA in place, we are hopeful for a positive change in the Industry. The TRA has the power to bring changes in the sector, not only by solving issues and improving what’s currently available to customers, but also in helping the nation reach its true potential on a global level” added Mr Esmail.
“We are extremely happy on winning the award. We are committed to creatively using our digital platforms in elevating the overall experience of customers with Qualitynet. We are engaged in keeping our customers and fans informed on the trends and news in the Industry, and in using the platform to give back to the community. We are especially proud of our Marketing Team, who works closely with multiple departments in the company to enrich the overall Customer Experience using the latest in digital media,” said Nevein Saad, Marketing Manager, Qualitynet.
IQPC’s judging panel, consisting of high profile professionals and industry veterans, selected Qualitynet from among many established brands competing for the same title. The judge’s panel set a very high benchmark for the competition, which lead to a shortlist of well established brands that are setting trends in Innovation and creative Digital Experiences both regionally and internationally. Qualitynet expressed its pride in being recognized for its practices and operations at a regional level, adding the achievement to those it has amassed since being established in 1998.
