Leading UAE-based home maintenance specialist Hitches & Glitches (H&G), a part of the Farnek Group, has appointed Zohaib Azhar as head of operations to drive its green digital strategy for hard and soft FM services, including energy management.
In his new position, Azhar will manage all commercial aspects of H&G’s FM projects including cash flow and profitability, asset strategy and the implementation of operational policies, document control and reporting.
Commenting on Azhar’s appointment, Markus Oberlin, CEO Farnek said: “Zohaib is a multi-award-winning, RICS-qualified professional, who has risen very quickly through the ranks over the past five years and epitomises our ‘Farnek First’ policy of promoting from within.
“During his time with us he has successfully ensured that all of our projects were aligned with our strategic objectives, using smart and sustainable techniques to guarantee efficient and effective service delivery.”
Azhar is now responsible for managing over 500 employees, operating 100 vehicles across all seven emirates, servicing 6,000 customers, providing a broad range of services including electrical and plumbing, air conditioning, water tank cleaning, pool maintenance and general handyman services.
Azhar has also been tasked with advancing the H&G Home Services app – a one stop solution for any cleaning or maintenance work required by tenants or homeowners, which features access to a 24/7 Customer Care Centre and emergency call outs.
The app has an Uber-style tracking system, enabling users to follow the progress of their home maintenance service requests and track the exact arrival time of the technician live on google maps. It also affords customers the convenience of approving the cost of materials to complete their home repair online, if required.
“Advancing the green and digital aspects of home maintenance and cleaning, are critical to our success. Customers today want an affordable, convenient, efficient and effective solution that interfaces seamlessly with their busy lifestyles, while minimising our impact on the environment,” said Azhar.
Moreover, H&G can supply and install smart home gadgets such as RING video doorbells and security lighting, as well as NEST air conditioning controls. Tenants and homeowners can not only secure their properties while they are away, but they can also save on utility bills and be kinder to the environment.
H&G has also expanded its operations to manage facilities in restaurants and offices, which require a more specialised, flexible and responsive approach. This is especially true for commercial kitchen maintenance, where a number of services maybe required from specialist deep cleaning, disinfection, maintenance and repair to certified health and safety consultation.
