Careem has appointed Ramy Kato as the Head of its operations in Egypt in addition to his current role as Vice President of Careem Care. In his new position, Mr Kato will be responsible for managing all Careem operations in Egypt including overlooking Careem’s expansion plans in the local market, government relations and day-to-day business operations.
“With the expansion of Careem’s network in Egypt to include seven cities and the newly upgraded product offering, this is an exciting time for Careem in Egypt. With the introduction of GO and GO+ to standardize affordable transportation, Ramy will now help drive business growth for each of the cities as well as support with strategic partnerships, R&D, the creation of jobs and economic prosperity for all captains,” said Mudassir Sheikha, CEO and Co-founder, Careem.
Joining Careem last year as VP of Careem’s call center ‘Careem Care’, Mr Kato brings over 21 years of experience in operations, care, general management and business development to his new post. With a Bachelor of Arts in economics from the American University in Cairo and an E.M.B.A from the University of E.S.C Rennes in France, he has worked in various industries, from the energy sector to the telecommunications industry, where he spent most of his career working with Vodafone and Orascom Telecom. He also participated in the launch of ‘Djezzy’ where he built the first call center in Algeria.
Before joining Careem, Mr Kato was the CEO of Xceed, where he was responsible for overseeing the full operations of the call center structure in Egypt. He achieved remarkable results and managed to grow Xceed by creating the first call center in Upper Egypt and growing the Morcco Xceed affiliate.