Automation is expected to eliminate many occupations in the coming few years. While it may replace some, it is also bound to lessen the workload as emerging technologies like virtual personal assistants and chatbots as well as Artificial intelligence (AI) is making its way into the workplace.
According to Gartner, these technologies will replace almost 69 percent of the manager’s workload. “The role of manager will see a complete overhaul in the next four years. Currently, managers often need to spend time filling in forms, updating information and approving workflows. By using AI to automate these tasks, they can spend less time managing transactions and can invest more time on learning, performance management and goal setting,” said Helen Poitevin, Research Vice-President, Gartner.
AI To Foster Workplace Diversity
Another prediction that Gartner makes is the inclusion of a higher number of people with disabilities – an untapped pool of critically skilled talent. It estimates that organizations actively employing people with disabilities have 89 percent higher retention rates, a 72 percent increase in employee productivity and a 29 percent increase in profitability.
“Some organizations are successfully using AI to make work accessible for those with special needs. Restaurants are piloting AI robotics technology that enables paralyzed employees to control robotic waiters remotely. With technologies like braille-readers and virtual reality, organizations are more open to opportunities to employ a diverse workforce,” added Ms. Poitevin.
By 2022, organizations that do not employ people with disabilities will fall behind their competitors.